Vanguard Connectivity Problem

Cooper20
Cooper20 Quicken Windows Subscription Member ✭✭
edited March 2023 in Errors and Troubleshooting (Windows)
Happening for a month. Deleted VG account and reloaded. Uploaded data. Tried one step update and received same connectivity message.

Comments

  • Cooper20
    Cooper20 Quicken Windows Subscription Member ✭✭
    This is for a windows pc
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited February 2023
    Hello @Cooper20, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this error. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response. 

    -Quicken Jasmine

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  • Cooper20
    Cooper20 Quicken Windows Subscription Member ✭✭
    Please see attached.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Cooper20,

    Thank you for providing that screenshot. 

    An OL-332 (or OL-330) occurs when an incorrect customer ID or password is entered in Quicken. You may follow this link to access a Support Article that discusses this error in more detail and provides some troubleshooting steps that you may take. It is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

    I hope this helps!

    -Quicken Jasmine

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