Does anyone know when Quicken.com/support is open? When I call, the robot says "closed."

Question

I really need help rescuing my 20+ year old Quicken Account so I can do my taxes this year.  I have not used it since August, 2022, for personal reasons, but I have been trying to get on for the past two months, to no avail.  I bought Quicken Support, but can't find anyone to help me.  Please tell me what to do.  Whenever I call Quicken.com/support, the robot says it is closed, and I should call during regular hours, but when is that???

splasher · Answer

Screenshot of the support webpage at Quicken Support

Boatnmaniac · Answer

The hours for both Phone and Chat are from 5:00 a.m. to 5:00 p.m. Pacific Time.Phone is available Mon-Fri.Chat is available daily. 
If you would care to provide some additional information, perhaps there is someone here in Community who might be able to assist you, as well.* Specifically what is the issue you are encountering?
* Are you using Quicken for Mac or Quicken for Windows?

* Which edition are you using?  Starter, Deluxe, Premier or Home & Business?
* Are you using subscription or pre-subscription?  If pre-subscription, which year is it?  If it is subscription, which version are you running and when does the subscription expire?  (You can get this information from Help > About Quicken.)

Mark1104 · Answer

have you tried calling between 5am - 5 p.m. PDT?  Monday - Friday?