Citibank - CC-592


  • TradGirl
    TradGirl Member
    I get a "Quicken is having trouble connecting to Citibank" message and a CC-592 error. With two Citi accounts it would be nice to be able to utilize Quicken with them.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 25

    Hello @TradGirl,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
  • ButchCol
    ButchCol Member

    Received Quicken Error cc-592 on Citibank when I set up "2 Srep Authentication" in Citibank Security profile. Once I went back into Citibank and removed this security protocol, I was able to reconnect this account to Quicken and update.

    I went back to Citibank account and placed "2 Srep Authentication" back on. Until Quicken gets this resolved, I'll just update thru Quicken when necessary by this method.

  • jdanderson54
    jdanderson54 Member ✭✭
    Likewise received a cc-592 when trying to update the connection method on my Citi Card account. After I turned off 2FA, I was able to connect and update my account.

    Quicken - with the current security environment, you need to be able to handle 2FA on Citi, just like you do on other connections.
  • bobz
    bobz Member ✭✭
    Same for me. Could not connect anymore to Citi, then turned off 2FA. Was able to connect afterwards. Connecting to other accounts with 2FA works without having to turn it off.