Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
Are you only seeing this problem with the financial institution you mentioned above? Or do you have accounts with other financial institutions set up in Quicken that are also experiencing trouble? Are you seeing any specific error code(s) and/or message(s) while trying to download transactions?
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what version … Help —> About Quicken
QWin - R54.16 - Win10