I try to download my Vanguard transactions and keep getting an error code?

jbing
jbing Member ✭
in Errors and Troubleshooting (Windows)
The code suggests I have to deactivate every fund and then reactivate. But that seems wierd. never have had this issue before

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jbing,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Vanguard? You can see the connection method by navigating to Tools > Account List. If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

    I look forward to your response.

    -Quicken Jasmine
  • jbing
    jbing Member ✭
    Under tools> account. for my vanguard accounts they all say improve connection.

    The error message is: Your financial institution has downloaded data for an account that does not exist in your Quicken data file.[OL-362-A]

    further down on the error message page is [OL-362-B]

    Any help appreciated
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jbing,

    Thank you for providing more information.

    This issue usually occurs when account information is out of sync with the bank server. The information can become out of sync for a number of reasons. You may follow this link to access a FAQ that provides some troubleshooting steps to take when presented with an OL-362 error message. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).

    I hope this helps!

    -Quicken Jasmine

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