I try to download my Vanguard transactions and keep getting an error code?

Question

The code suggests I have to deactivate every fund and then reactivate.    But that seems wierd. never have had this issue before

Quicken Jasmine · Answer

Hello @jbing,

Thank you for providing more information.

This issue usually occurs when account information is out of sync with the bank server. The information can become out of sync for a number of reasons. You may follow this link to access a FAQ that provides some troubleshooting steps to take when presented with an OL-362 error message. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).

I hope this helps!

jbing · Answer

Under tools> account.   for my vanguard accounts they all say improve connection.

The error message is: Your financial institution has downloaded data for an account that does not exist in your Quicken data file.[OL-362-A]

further down on the error message page is [OL-362-B]

Any help appreciated

Quicken Jasmine · Answer

Hello @jbing,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Vanguard? You can see the connection method by navigating to Tools > Account List. If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.