Attachment causes hangup

GaryA
GaryA Quicken Canada Subscription Member
edited May 2023 in Errors and Troubleshooting (Windows)

When adding an attachment to a transaction a cloud animation appears and the program hangs. Requires Task Manager to exit. When restarted the attachment has been added to the registry entry.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @GaryA,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you don't mind, could you please provide a screenshot of the cloud animation that appears that you described above? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Serge N
    Serge N Quicken Canada Subscription Member

    I have the same problem. Dragging the PDF file instead of using the drop down menu and "file" does not change anything. Quicken freezes and I have to force it to close. Each time the file is there as an attachment.

This discussion has been closed.

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