downloads from Merrill

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K.S.
K.S. Member ✭✭

I can't download any updates for my Merrill Lynch accounts

Answers

  • Mark1104
    Mark1104 Member ✭✭✭✭
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    Did you call Quicken Support?

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @K.S.,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Merrill Lynch? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving any error codes or messages? What exactly occurs when attempting to download transactions? How long has this issue been occurring?

    I look forward to your response!

    -Quicken Jasmine

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  • K.S.
    K.S. Member ✭✭
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    The connections is direct connect. The message I get is we were unable to connect to MerrillLynch Investments. This is usuadlly a temporary issue. Your request cannot be completed at this time. Please try again or you may need to log into the Merrill Lynch website to confirm that you are a valid user. I did log into their website without any problems. This has been happening for 3 days;.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @K.S.,

    Thank you for providing more information.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

    I look forward to your response.

    -Quicken Jasmine

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This discussion has been closed.