CC-501 errors for multiple accounts
As of today, during One Step Update, Quicken gave me cc-501 errors for at least three different accounts. Is there a problem with the quicken server?
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Hello @kaluck,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. Are you experiencing this error message with accounts at the same financial institution? Which financial institution? What are the account types? What is your connection method with said financial institution(s)? You can see the connection method by navigating to Tools > Account List.
I look forward to your response.
-Quicken Jasmine
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The account types are all credit/debit cards. The account connection type is Express Web Connect or Express Web Connect+. The financial institutions are Chase Bank, US Bank, and Health Equity.
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Hello @kaluck,
Thank you for providing more information.
Are you still receiving these errors when completing a One Step Update?
I look forward to your response.
-Quicken Jasmine
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Yes I am still receiving CC-501 errors when I try to update my accounts. All five accounts (five different financial institutions) that use Express Connect or Express Connect+ cannot connect because of that error. The accounts that connect via Direct Connect are updating correctly.
Is there a solution to this problem?
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If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. This issue may have to be escalated to 2nd Tier Support for resolution.
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