Early membership renewal
Can anyone help ?
I currently have Quicken Deluxe - My subscription EXPIRES 5-9-2023 - I just purchased and received a one year subscription at NEWEGG —- If possible , I want to enter the activation code today ( 3-14-23 ) to extend my current subscription until 5-9-2024 Can I do this without losing the 56 days ?
The reason I ask , I just got out of a chat —-the representative said If " i renew now - my new expiration date would be 3-14-24 "
His response did not sound right- so I looked further and found others on here being told the same ( from chat ) but the website states differently
Sounds like a simple question — that deserves a simple answer— but then again its " Quicken "
jrich75 Member ✭✭✭✭
I can't guarantee what will happen today but when I renewed back in November 2022 my subscription that was expiring in January 2023 was renewed until January 2024. It was a simple process of just entering the activation code from the disk I had purchased online. I did it from the program help menu, manage subscription. You can't renew more than 6 mos in advance of expiraton and your purchased program cannot be specified for new subscribers.
Quicken user since 1995
Win10 Deluxe Subscription thru 20230
Thank you for reaching out to the Community and informing us about this, though I apologize for being misinformed by the support agent you spoke with!
You are correct in that entering your activation code now, will extend your subscription by 1 year from your current expiration date without losing 56 days. As for the agent you spoke with, I will go ahead and pull the interaction to be reviewed and forward it to our support management team so the agent can be coached appropriately.
Thank you!-Quicken Anja1