Backup now fails - can't open file, in use by another application.

Leslie Lawson

I opened Quicken Home and business today to update accounts. It had an update that I let be done. Now my system won't backup to either OneDrive nor to Dropbox. I get the same error message for both. I closed every program and shut down my computer. Restarted the computer and only opened Quicken. Same errors. There are two errors, I've combined them in one graphic. First you get the top one. Close that and get the second one.

Where do I look to resolve this? I like to back up my software! Help?

Quicken Kristina

Hello @Leslie Lawson,

Thank you for reaching out to the Community and telling us about your issue.  I'm sorry to hear you're running into this problem. That error message means that when Quicken is trying to access your file to make the backup, it sees that it is being used by another application. This can happen if your Quicken file is on a shared drive, on a cloud drive, or if you have some sort of backup service that periodically syncs with and backs up your data. One of the easiest ways to see exactly where your Quicken file is stored is by clicking on File and looking near the bottom of the list, just above the word Exit. It will list the 4 Quicken files you have most recently been in. The one in the 1st position is your current file. If you are seeing something like One Drive or Dropbox listed in the file location, then your file is synced with a cloud drive rather than being on your hard drive. If you are seeing something other than the C drive listed for file location, then you may have your Quicken file on a shared network drive.

Thank you.