Checking Deposit copy/paste with split transactions disappears

TNCritterKeeper
TNCritterKeeper Member ✭
edited March 19 in Errors and Troubleshooting (Windows)

Win10 Quicken Home R48.9 subscription. No matter how many times I copy/paste a checking account deposit with split transactions from one date to a new date and make tweaks to the values, they disappear. They stay on the screen until I scroll off. Then gone.

Verified weren't somewhere else by printing transaction report against the 3 different payee names the bank uses. Also by Searching google and this site troubleshooting doesn't help. I've checked filters and the many things suggested. Lost a lot of hours last 2 days trying to straighten out.

I download bank transactions every month or so since I use as a fancy register for personal tax items. Since the bank deposit transaction doesn't split, I then do the above. This behavoir began in Dec 2022 and is still ongoing. Even when I pasted the same copied one today (no downloaded bank tranactions), behaves the same. Even updated Quicken today. Even did a supervalidation. Completely out of ideas.

With my work schedule, it may be next weekend before I can get on the forum again.

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Comments

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @TNCritterKeeper,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Is this happening only in one account register or is it happening in multiple/all registers? You mentioned this started in December 2022; was there anything that happened around the same time, such as a power outage, power surge, program or computer unexpectedly shutting down, etc? Do you keep your Quicken file on the C: drive, or is it on a shared network drive or synced with a cloud drive such as One Drive or Dropbox?

    Thank you.

    Quicken Kristina

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