Seeing "Quicken Cloud temporarily unavailable" when updating a selected account? (Q Mac)

Will Fiveash

I've noticed recently some odd/buggy behavior from Quicken. If I have quicken update all accounts it looks like it does that without error but if I select an account, any account, and run the "Update selected account" function, quicken pops up an error message stating "Quicken Cloud is temporarily unavailable". Why is this error only showing up if I update a selected account but not when I "Update all accounts"?

Note that I started seeing this when I updated Quicken to v7 yesterday.

Will Fiveash

To close this out, quicken is no longer exhibiting this issue. My guess is that some cloud related service/server has been fixed. In the future, if people see this issue I suggest being patient to see if the problem will be fixed on the cloud server before wasting time with the steps above, which did not fix this issue.

Quicken Anja

Hello @Will Fiveash,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

I hope this helps!

Will Fiveash

I did that and the problem still occurs.

Quicken Anja

Thank you for following up.

Next, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.

1. Navigate to the Quicken dropdown menu 
2. Preferences... 
3. Mobile, Web & Alerts
4. Use the toggle button on the left to turn Sync OFF 
5. Click Disable Sync
6. Navigate to Connected Services
7. Click Reset (click Reset again on the pop-up box)
8. Once the Reset completes, navigate back to Mobile, Web & Alerts
9. Use the toggle button on the left to turn Sync ON
10. Click Enable Sync

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

Will Fiveash

I followed your instructions but it did not fix the problem of seeing the quicken cloud temp. unavailable when I update a selected acount.

Quicken Anja

Thank you for your responses, though I apologize that you are still experiencing this error and for the delay in my response.

Next, I suggest manually resetting the cloud account instead.

To do this, first, save a backup (just in case). Then, follow the instructions provided below to remove the cloud account from your main data file (this does not affect the data saved with your file).

1. Navigate to the Quicken dropdown menu
2. Preferences...
3. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync OFF
4. Click Disable Sync
5. Close Preferences
6. Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
7. Once you've opened a different data file, navigate back to Quicken
8. Preferences...
9. Connected Services
10. Click on See all cloud accounts 
11. Select the cloud account name from your original file
12. Click the minus-sign (-) in the bottom left corner
13. On the pop-up screen, click Delete Cloud Account
14. Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
15. Once you've returned to your original data file, navigate back to Quicken
16. Preferences...
17. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync ON
18. Click Enable Sync

Once the sync completes, see if this resolved the issue. You can then also delete the new file you previously created as well as its cloud account (if applicable).

Let us know how it goes!

Will Fiveash

https://community.quicken.com/discussion/comment/20354486#Comment_20354486

If I do what you outline here, will I have to login/authorize all my accounts again?

Quicken Jasmine

Hello @Will Fiveash,

Thanks for reaching out.

Resetting the Quicken Cloud should not affect your online banking connections.

I hope this clears things up!

Will Fiveash

https://community.quicken.com/discussion/comment/20354541#Comment_20354541

That is not what happened when I followed the instructions. I now have to reconnect every online account which is painful. Note that after I saw all the reconnection errors I tried signing out of quicken and signed back in, same result. Can't say I'm happy.

Will Fiveash

BTW, for every account I reauthorize and link I see the "quicken cloud temporarily unavailable" error window pop up.

Quicken Jasmine

Hello @Will Fiveash,

Thank you for coming back to update us.

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you. 

Will Fiveash

To close this out, quicken is no longer exhibiting this issue. My guess is that some cloud related service/server has been fixed. In the future, if people see this issue I suggest being patient to see if the problem will be fixed on the cloud server before wasting time with the steps above, which did not fix this issue.

Quicken Jasmine

Hello @Will Fiveash,

Thanks for coming back to update us.

I am happy to hear that the issue has resolved itself!

Please do not hesitate to reach out with any further questions or concerns.