How to delete duplicate Placeholder CheckPay transactions

PeterK

The other day, I had to restore from backup and lost some QuickPay transactions. So I went to Reivew and Repair

2023-04-07 09_00_10-Quicken Home, Business && Rental Property - Peter - [Bills].png

I got back the transactions I wanted, but it also restored some CheckPay transctions that were already in my register. So now, I have dupliate transctions that I cannot delete, because it tells me I have to canel them first. These are payments that were made weeks ago. As you can see below, there is one transction that is already Reconciled and then there is the new 'Placeholder' transction. How can I delete the placeholder

2023-04-07 08_56_55-Quicken Home, Business && Rental Property - Peter - [NASA Checking].png

(I can't restore from backup, sine this was a few days ago. I didn't notice it right away)

NotACPA

Since you can see the Placeholders … why can't you simply select them and press CTRL-D?

PeterK

Because CheckPay transactions can't simply be deleted. It tells me that I need to cancel it first. But I can't cancel them because they have already been paid

NotACPA

Then delete that one above it.

PeterK

Again, these are check pay transactions and cannot be deleted. Perhaps one of the quicken people can answer

Quicken Anja

Hello @PeterK,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance as this issue will likely require an escalation if they see fit.

We apologize for any inconvenience! Thank you.