PayPal credit - CC-502 error

Ron Member ✭✭

Connection lost to PayPal credit account for the last 2 weeks. Connection to PayPal regular account is ok. I have tried everthing I can think of can anyone help?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Ron,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with PayPal? You can see the connection method by navigating to Tools > Account List. If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

    I look forward to your response.

    -Quicken Jasmine
  • ronedog
    ronedog Member

    Downloading PayPal Credit has been giving errors for over a month now. I continue to get the CC-502 error when trying to reactivate One Step Update.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @ronedog,

    Thank you for that screenshot.

    I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-502 error message. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).

    I hope this helps!

    -Quicken Jasmine
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