Where is my data?? I am able to sign in, but that's it.


I haven't used Quicken Home and Business 2015 in almost a year, and when I opened it today, none of my data was there. I even Restored from a backup I had on a thumb drive, and still the same issue. I am able to sign in, but that's it. What do I do? Where is my data?


  • UKR
    UKR SuperUser ✭✭✭✭✭

    What kind of data are you expecting?
    Bank transactions from this year?
    Older bank accounts and transactions from the time before you stopped using Quicken a year ago?

    Can you show us what you're seeing when you open Quicken?
    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    How do I post a screenshot in the community from windows

    How do I post a screenshot in the community from a mac

    Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 2023

    just to clarify…

    if you can open Quicken, let us know the version …. Help —> About Quicken

    And .. File —> the last 4 Quicken QDF files used are listed at the very bottom of that menu … try clicking there.

    or…. File —> Find Quicken Files —>

    QWin - R54.16 - Win10

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭

    Or are you simply getting a white screen when you try to open Quicken?

    (Quicken Classic Premier Subscription: R55.15 on Windows 11)

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    @LorWoo - to help us…. walk thru the steps and what happens -

    you start Quicken - and then what happens….

    I am able to sign in, but that's it. —-
    what do you mean "sign in" - is this a Quicken User ID & Password prompt -
    or Quicken File password prompt ?

    Really need to know the version so we know what "Quicken version year" we are dealing with….
    … Help —> About Quicken

    QWin - R54.16 - Win10

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