renewing - Having trouble with 40% discount and cannot open Quicken or access data [Edited]

creatingaccountagain

So took advantage of the 40% off renewal offer an though I would give quicken another year. Unfortunately it will not recognize that i renewed and apparently i need to go through a bunch of steps to download a patch.

So i followed the steps and when i got to the last step it said that if I have the Canadian version to follow the link to a different page, which starts the steps over again from the begining, but with different files. So now that i wasted more time…

Downloading and installing the patch from before my expiry. which didn't seem to run. i double click and is looks like it is going to load, then nothing.

however now when i open Quicken it gives me a renew message for a full price renew and exits.

(support is currently closed of course…)

what the hell

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splasher

Every 40% off deal I have seen for the last few years has only been for NEW USERS. That means that the Quicken ID (forum account) could never have had a subscription Quicken version registered against it.

If you have been using Quickne recently, it would mean that you would need to create a new Quicken ID to register this new Quicken purchase. You will be able to open/use your previous Quicken data file(s) but you will need to go to Edit→Preferences→Quicken ID and use the option on that screen to login as a different user using the new Quicken ID.

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Quicken Kristina

Hello @creatingaccountagain,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When I take a look at your account, it looks like you accidentally paid for a US subscription instead of a Canadian one. That is why its not recognizing your subscription. To get that issue corrected, you will need to reach out to our phone support. They will also be able to assist you with the login issue.

As @splasher said, the 40% discount offer on the website is intended for new users. If you did receive a promotional email promising that, Quicken Support may be able to help you with getting it applied.

If you do need to log in today, I would recommend waiting at least 4 hours before trying again. I can see that too many failed login attempts did lock the account temporarily, so you will need to wait to give that temporary lock time to release.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

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splasher

The purchase of US vs Cdn is on different webpages, so if you are on the wrong page, you get the wrong subscription.

You got the 40% discount because you were a first time US buyer using that Quicken ID. If you had been on the Cdn purchase page, you would not have gotten the 40%.