still not able to download transactions from Truist

Question

everytime I try get an error message

Quicken Jasmine · Answer

Hello @Ninja-ZX6r,

Thank you for joining this thread and for sharing that screenshot.

We do currently have an active alert regarding Truist users receiving an OL-220 error message. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the bookmark option, please make sure that you are signed in to the Quicken Community.

I apologize for any inconvenience caused in the meantime.

Ninja-ZX6r · Answer

I am also experiencing issues trying to download transactions from Truist. The Quicken error message that I receive is OL-220-A (attached screen grab)

Truist connection: Direct Connect

Quicken software information:
 Quicken Deluxe
 Version: R48.18
 Build: 27.1.48.18
 Windows 10 Pro 22h2

Quicken Jasmine · Answer

Hello @wvkid39,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.