No plus sign on the account tab to add an account

saltbrush

I'm trying to add a bank account to my quicken account. I was able to add several when I first opened it, but now that I'm ready to try to start using it I need to add another. Everything I read says there should be a "plus" icon to click at the top of the account tab. Mine doesn't show one. Any ideas? I'll try to reach out to customer support when they open. Thanks for any help.

Rocket J Squirrel

What version of Quicken are you running? Are you on Windows or Mac? How did you get the blue "Q"? I can find no way to make my display look anything like yours in QWin R49.22. Maybe show a bit more of your screen?

I would "guess" that the plus sign might be under the 3 dots.

But in any case, you don't need the plus sign. In the QWin main menu, do Tools > Add Account. If you're on a Mac, I can't help.

NotACPA

I can't reproduce what you're showing. What Q product are you running? Note, in particular, the absence of the Q in what I'm seeing

Chris_QPW

@saltbrush You can't add accounts from Quicken Web. You must add them in Quicken Desktop and then sync the Quicken Desktop data file with the Quicken Cloud dataset so the it will appear in Quicken Web.

Ps56k2

did you add all these accounts using the Quicken Web app and your browser ?

or - did you also download and install the Quicken Windows or Quicken Mac program - and use that to add accounts ?

jacobs

https://community.quicken.com/discussion/comment/20357687#Comment_20357687

@Chris_QPW That's not true, at least according to the very beginning of the Quicken video on using Quicken Web, which tells users to add their accounts in Quicken web. (Of course, this same video encourages people to start on the web and later, optionally, sync to desktop Quicken — a process which seems to only work if the user does things in precisely the correct order; many users end up losing the data they enter online if they get it wrong.)

Chris_QPW

https://community.quicken.com/discussion/comment/20357701#Comment_20357701

Well, that is the "big lie"/bug. When an account/Quicken Id/subscription is first created it is possible to create accounts. But the moment you create the Quicken Desktop data file that feature goes away. In the case of Quicken Mac there is a "beta feature" to sync that Quicken Cloud dataset to the Quicken Mac Desktop data file (first time only), but this is not true for Quicken Windows. The user will have to recreate everything they did in this state of "Quicken Web only mode".

Clearly, they either need to support this fully and leave the ability to create accounts on Quicken Web, and sync to the Quicken Desktop data file "after the fact" like Quicken Mac's "beta feature", but not just once, forever, or they need to stop allowing the user to use Quicken Web initially without first creating a Quicken Desktop data file.