Problem with Loan Reminders

Question

I have a problem with loan reminders.  I have a loan and the next payment due date is June 1.  I have created a loan reminder, but when that reminder shows up in the Bills & Income tab, it shows the due date as being July 1.  When I open that reminder to edit the next due date, the dialog box shows the due next date as June 1, which is correct, so there is nothing to change in that dialog box.  In other words, the due date in the dialog box is not consistent with the due date showing on the reminder when I close the dialog box.  I have tried deleting and re-adding the reminder but I get the same problem.  When I open the loan in the account list, it shows the correct next due date of June 1.  For some reason, the problem is that I can't get the reminder itself so show June 1 instead of July 1.  Any ideas how to solve this problem?

Quicken Kristina · Answer

Thank you for your reply,

If you wish to continue troubleshooting the issue, the next step would be restoring a backup from before the issue started.  You would then want to test in the newly restored file to see if the issue persists.

Thank you.

Jim Bailey · Answer

Thanks for your help.  I did the validate, which did not fix the problem.  Then I did the super validate which appears to have sort of fixed the problem.  The problem was that I was unable to set the next due date for the loan reminder to June 1, it stayed at July 1.  After the super validation, it still would not let me change to next due date to June 1, but I was able to change the next due date to June 2.  I had tried that solution before the super validation, and that solution would not work until after the super validation.  For my tracking purposes, the difference between the reminder showing June 2 as opposed to June 1 is not a big deal, but the problem remains unsolved.

Quicken Kristina · Answer

Thank you for your reply,

I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps. Validate:

* File
* Validate and Repair File...
* Validate File
* Click OK
* Close the Data Log
* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

* File
* Hold CTRL + Shift and click Validate and Repair File...
* Super Validate File
* Click OK
* Close the Data Log
* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

Thank you.