Error CC-800

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MSStateDawg
MSStateDawg Member ✭✭✭✭

I have three accounts at this bank…two checking and one savings. I recently turned on sync for mobile access, but didn't benefit from it so I reset my cloud data for all accounts that were syncing then turned off sync. Now I'm getting the attached error.

I've seen a few posts which suggested deactiving online services, then using Add Account to re-add them. I also removed the institution name and account number from the Quicken account details.

I linked the found accounts with the existing accounts in Quicken. Still getting the same error during OSU.

Please, advise. Thanks.

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  • MSStateDawg
    MSStateDawg Member ✭✭✭✭
    edited May 2023
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    @Quicken Anja

    [Removed - Alumni Tags]

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @MSStateDawg,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-800.

    If the instructions provided fail to resolve this for you, then, as stated at the bottom of the article, you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    Thank you!

    -Quicken Anja
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  • MSStateDawg
    MSStateDawg Member ✭✭✭✭
    edited May 2023
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    Yeah, I had done all of that in that article numerous times to no avail. However, it was not until I found the attached comment within this thread that my problem was fixed (without calling support). I signed out of my Quicken ID for an hour or two, but that didn't help. Then, I signed out and left it signed out OVERNIGHT. The next morning, signing in and re-adding/linking my accounts no longer produces the CC-800 error.

    You guys should really add this information to that support article.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Thanks for the update! Glad to hear you found a solution that worked for you.

    I will pass this along internally and see if we can get this added.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you, I went ahead and moved that post to our FAQ's Windows category for better visibility when other users search for this.

    -Quicken Anja
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