Cannot Reset Password / Sign into account

Farminguser

I could not signin to my Quicken account due to invalid creds (never had changed anything).

I reset my password no less than 10 times, got confirmation and still Invalid Credentials.

Tried 2 different computers ( each with / without VPN) as well as my phone on 4G, all to the same conclusion. P/w change confirmed, cannot signin to PC due to invalid credentials.

Reboot (per support chat, should work?!?!? lol)

Tried Brave, Firefox, Edge and IE on each computer and Brave/Firefox on my phone.

Been a Quicken user for over 20 years and was trying to signin to reup. If this can't be fixed, I will have to try something else.

PS:

Support - this e-mail is not my quicken ID. I had to create a new one due to not being able to sign in.

Quicken Anja

Hello @Farminguser,

Thank you for visiting the Community.

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

UKR

Invalid Credentials error

Another possible solution was posted here:

Invalid Credentials in Log in - SOLVED

GeraldoCWB

Mar 21, 2023

If your primary language in windows is not English - United States, so you have a problem with no unicode program. Two steps to solve:

1- Go to Panel Control, Region, Administrative form, change the system localization to English (United States).

2- Go to Configurations, Time and language, then language and region, change your Country to United States.

Restart the computer and try to log in the web site, if you are able to log in the site, you will log in the software.

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