Bank of America - Asks to Confirm Access to Quicken for every login

MangoMan

Every time I log on to my BofA account (either using Chrome or Edge) I get asked to "confirm [my] access to Quicken or QuickBooks". Doesn't matter how many times I do this step I still get the same message.

This started happening when Quicken changed their Bill Pay arrangements and brought it in-house.

BofA says the problem is on Quicken's side and Quicken says the problem is on BofA's side. Guess they're going to just point fingers at each other instead of working the issue out. Also, Quicken crashes constantly for me and I suspect it is an issue with the data file size getting large over time. Was never this bad in the past.

Quicken Jasmine

Hello @MangoMan,

Thank you for reaching out.

As previously stated by Quicken Support, this is an issue that is occurring directly on Bank of America's website, which Quicken does not have access to. For further assistance, you will need to reach out to Bank of America. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken.

I do apologize that we could not be of more assistance.

Stacey

I just called Bank of America and they told me that the old Quicken connection, via direct connect is outdated software and that every time you sign in, Quicken is generating some sort of message to Bank of America that causes the screen to display and there's no way to get rid of it and they can't get rid of it.

Rocket J Squirrel

Bank of America no longer supports Direct Connect, so if your Quicken is still set up that way, you'll need to disconnect the account(s) and reconnect using Express Web Connect+.

There is a trick to getting rid of the confirmation dialog which was given to me directly by a B of A employee. See this post:

https://community.quicken.com/discussion/comment/20185315#Comment_20185315