Wealthscape/Streetscape Error - Account Closed

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Spotsygamer
Spotsygamer Member ✭✭

I have been using Quicken for Mac for a number of years and have had a connection to Wealthscape/MyStreetScape site to updaed about 8 brokerage accounts on a aily basis…all been working well for a few years now. As of a week ago, started on 5/16, all of my Wealthscape linked accounts are getting error 2004, Account Closed, and no new transactions are downloaded.

Anyone else seeing this or did I miss an alert/change i need to 'account' for?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Spotsygamer,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    I look forward to your response.

    -Quicken Jasmine

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  • Spotsygamer
    Spotsygamer Member ✭✭
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    Attached is a PDF of the error condition. I can confirm that I am able to login to Wealthscape with the same credentials that i have used in Quicken, and everything looks fine.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Spotsygamer,

    Thank you for providing that screenshot.

    First, I suggest deactivating all of the Wealthscape account(s). However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

    After that, please follow the troubleshooting instructions below.

    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there is more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Navigate to Accounts > Add Account...
    5. Use the search field at the top of the list to find and select your financial institution, then click Continue
    6. Follow the prompts to sign in using your login credentials associated with the financial institution
    7. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

    Let us know how it goes!

    -Quicken Jasmine

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  • Spotsygamer
    Spotsygamer Member ✭✭
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    Same issue....I even deleted the brokerage accounts and decided to add them from scratch and i get the following error upon adding one of the accounts. It finds the account, adds it into Quicken with the correct balance...but before it finishes the account addition...I get the same error. Se attached PDFs.
  • Spotsygamer
    Spotsygamer Member ✭✭
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    Update to this. While I do get the 'Account Closed' error when trying to download the updated transactions....the transactions are actually downloaded....just Quicken is interpreting the end of the download sequence as an error condition of 'Account Closed'
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Spotsygamer,

    Thank you for providing more information.

    I have located a support article that discusses some more information regarding a "2000" error message. You may follow this link to access that FAQ.

    As per the FAQ: The financial institution support would have to confirm the account closure was in error, re-open the account on their servers, and resolve any issues with completing that connection. Quicken Support cannot complete this task, as we do not have access to the financial institution servers and customer account information held on them.

    I hope this helps and I do apologize that we could not be of more assistance.

    -Quicken Jasmine

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