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Fidelity - FDP-105

CJ-AZ

I continue to have issues with Netbenefits and Quicken. I've done all the troubleshooting that was suggested for others - remove/delete the account and then add back in. It doesn't work. In the few instances where it has worked during the past month, it only shows half my funds held in that account. The other have are not shown. I can see them if I log directly into netbenefits. I've updated my password as well. NOTHING has worked. I'm not sure why I'm paying for quicken. Looking for another service since this one doesn't work and quicken has done nothing to fix it. the problem has been ongoing for more than a year if you look through all of the discussions.

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Quicken Anja

Hello @CJ-AZ,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error 105.

As stated in the article, if the issue persists for more than 48 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation if they see fit.

Please, click here to review Quicken Support's hours of operation.