CC-501 Errors - Multiple Financial Institutions [Edited]

MGF
MGF Quicken Windows Subscription Member ✭✭
edited July 2023 in Download, Add/Update Accounts (Windows)

Anyone getting an error message like attached

Screenshot 2023-05-30 155043.png

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MGF,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • SMP
    SMP Quicken Windows Subscription Member ✭✭
    @MGF Yes, multiple, no clear pattern as to why some accounts update and some do not. Discovered yesterday with 2 accounts, continues today and getting worse with 6 accounts.
  • pistolpete
    pistolpete Quicken Windows Subscription Member ✭✭

    I just spoke to Quicken and was told that there is a known issue w/ updating and this error CC-501 and check again in two hours.. Is there not a thread that can be followed for this issue.. this is disruptive and I can't believe that this am, the response was call Quicken, when clearly they have no answers either..

  • pistolpete
    pistolpete Quicken Windows Subscription Member ✭✭

    @MGF - I was not asked for my Logs.. I was just told to check back in two hours.. so, what gives?

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