Sync Errors?
Best Answers
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I'm getting same error and have reported to Quicken Support. They are aware of the problem. No Estimated fix date as of yesterday (6/1/23)
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Hello @Fishermjk,
Thank you for reaching back out.
After further review of your interactions with Quicken Support and our escalations team, you do currently have an open ticket that is being investigated and worked on. However, there is no current ETA. If our escalations decide that they need more information or that they would like to update you with information in regard to a resolution, they will reach out via email.
I hope this clears things up!
(CTP-6947)
-Quicken Jasmine
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Answers
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I'm getting same error and have reported to Quicken Support. They are aware of the problem. No Estimated fix date as of yesterday (6/1/23)
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Still receiving same error message as of 6/5/23
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Still receiving same error message as of 6/6/230
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I have been getting sync errors for quite some time for my TD Canada credit card account, very frustrating! There is a discrepancy of a few thousand dollars, when will these problems be fixed?
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Still receiving same error message as of 6/9/23. I have been waiting for Quicken's response they promised me via email but have not received anything yet.
Peter - How did you identify which account was in error? I have too many account to manually verify each balance and the error message doesn't identify which account is encountering the sync error. My warning message says:
accounts uploaded: requests (63) don't match responses (62)0 -
@Fishermjk Same here with the error message.0
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Still getting same Sync Error as of 6/12/23!0
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Still getting same Sync Error as of 6/16/23! Still have not received an update from Quicken Support as promised.
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Still getting same Sync Error as of 6/22/23! Still have not received an update from Quicken Support as promised. This is growing old…..especially with the fact of getting no update/communications from Quicken Support when they promised to give me email updates….haven't received a single update!
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Hello @Fishermjk,
Thank you for reaching back out.
After further review of your interactions with Quicken Support and our escalations team, you do currently have an open ticket that is being investigated and worked on. However, there is no current ETA. If our escalations decide that they need more information or that they would like to update you with information in regard to a resolution, they will reach out via email.
I hope this clears things up!
(CTP-6947)
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
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Same here. The JSON blob error text does not seem to have any information as to how to identify which account is causing the problem or if it is even on the client side or if it's a server side thing at Quicken. Who knows? I started a chat with them at
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Same error here as of June 29th. I am on Mac Version 7.1.1 (Build 701.49349.100). Sync Error "accounts upload: requests (64) don't match responses (63). Tried the un-sync process support recommended in other posts, but that did not work
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Now July 7th and error still not resolved. I have not received any updates from Quicken since the above June 22nd response in this communication string. (Version 7.1.1 (Build 701.49349.100) / macOS 13.4.1)
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I may use a different program from now on. I have been getting sync errors on all banks since I updated to 7.11 mac version. This seems to happen with all my past updates. The lack of attention to these matters and the absence of a solution makes me want to rethink this program.
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Same error, is there a way to roll back to a previous version?
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Thank you for joining the discussion @Linda G.,
If you are wanting to revert to an earlier version of Quicken, first, backup your Quicken file, then follow the directions in this article. While it is intended for people whose subscriptions have expired, it will also work for anyone who wants to revert to a previous version of Quicken. Please note that you may receive prompts to update your Quicken again, once you revert to an earlier version.
Thank you.
Quicken Kristina
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Now July 19th ….problem still not resolved or any communications from support (like…still working the issue…or estimate to resolution). I'm concerned its not being actively looked at based on the non-communication support promised they would give me via email.
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Now August 3rd….still no updates on any progress for resolution or even an update to say support is still working on it. I would have hoped support would at least communicating they or actively working the issue
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Not dissimilar error with Vanguard accounts. "The account you are trying to connect to may have had a change to the account number." Not acccording to Vanguard; error 2003. Phone and chat support are now closed, at 3:30 pm CDT.
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Been having same error message from all Vanguard accounts for months. But in my case the transactions do download after some time. Error message band appears at the top of the register with the following: " Quicken cannot connect to this account" — Retry.
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