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Bill Payment Question: How do I change an online biller from check pay to quick pay?

Dan Miller

How do I change an online biller from check pay to quick pay?

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Quicken Kristina

Hello @Dan Miller,

Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. This article provides information on paying using Quick Pay and Check Pay. If the biller accepts Quick Pay, then you should have the option. Are you running into any specific problems when trying to select Quick Pay?

Thank you.

Dan Miller

Hi Kristina,

Thanks so much for responding to my question. I have used Quicken and Bill Pay and Bill Manager for several years to track personal and rental expenses and make payments when appropriate. Some time ago I inadvertently set up CITI credit cards for payment specifying Check Pay. All other credit card accounts are set up for Quick Pay and I have not encountered any issues. I have uninstalled CITI and reinstalled, but Check Pay comes up and doesn’t give me the option of Quick Pay. I have already read the article youreferred me to but didn’t find any information about changing an account from Check Pay to Quick Pay. Do you think I missed a step when uninstalling CITI Credit Cards that didn’t totally uninstall it? I appreciate any help you could give me.

Thank you,

Dan

Quicken Kristina

Thank you for your reply,

You didn't do anything wrong. Citi does not support QuickPay anymore; you can click here for more details. That is why CheckPay is the only option for that biller.

Thank you.

Dan Miller

Kristina,

Thank you for the update and I appreciate your help, have a great day.

Dan

UKR

https://community.quicken.com/discussion/comment/20365259#Comment_20365259

Bottom line:
If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

You have these alternatives (in no particular order of preference):

Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing. Note: limited number of free transactions per month.
Logon to the bank's website and schedule your bill pay payments to be executed by the bank from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat both actions every time another payment is due.
Bypass Bill Manager. Let the biller's computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken, every month, record a regular Scheduled Reminder to keep track of your payments before they come due.
Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

I've been using method #3 for decades, since before the Internet and bank download capabilities were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

Dan Miller

Thanks for the heads up UKR. Is this a new procedure? I hadn't read anything about this change in Bil Manager

UKR

https://community.quicken.com/discussion/comment/20365358#Comment_20365358

There's no change to Quicken Bill Manager. It's the banks making changes, closing the doors to third party data aggregators like Intuit / Quicken, for "improved security" to keep out hackers, they say.
So, go with the flow and choose an alternate payment method that is easiest for you.

Dan Miller

thank you for the clarification, I’ll go with the flow