Cannot fix Amazon/Synchrony Connection

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cdieda
cdieda Member ✭✭

A One Step Update no longer works for my account, although it used to work very well. I have to go to the Synchrony site to manually download the transactions. The error stated is my login is incorrect, but it is verified correct.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @cdieda,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • cdieda
    cdieda Member ✭✭
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    I know it is 100% correct.

  • josecsoto2000
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    I have been having the same issues for the past few months. Spoke to support and nothing has been resolved. They keep saying the issue is with the bank.

  • cdieda
    cdieda Member ✭✭
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    I solved my problem. I removed all of the info that was stored on the account setup. I deleted the institution info and re-added it with the Amazon Store Card info. It works now.

  • cdieda
    cdieda Member ✭✭
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    Here is my screenshot.

This discussion has been closed.