Cannot fix Amazon/Synchrony Connection
A One Step Update no longer works for my account, although it used to work very well. I have to go to the Synchrony site to manually download the transactions. The error stated is my login is incorrect, but it is verified correct.
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Hello @cdieda,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
I look forward to your response.
-Quicken Jasmine
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I know it is 100% correct.
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I have been having the same issues for the past few months. Spoke to support and nothing has been resolved. They keep saying the issue is with the bank.
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I solved my problem. I removed all of the info that was stored on the account setup. I deleted the institution info and re-added it with the Amazon Store Card info. It works now.
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Here is my screenshot.
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