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Quicken Freezes

joshruth156

I have been having trouble with quicken freezing since 5/24/23. This initially would occur during One Step Update. Currently, accounts with Fidelity will update then the program will freeze. Have tried to reset and deactivate online accounts, which results in the program freezing. I have tried validating the file, super-validating the file, uninstalling/reinstalling quicken. Any suggestions?

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Quicken Jasmine

Hello @joshruth156,

Thank you for reaching out to the Quicken Community.

We do currently have a couple of active alerts which could be contributing to the issues that you are experiencing. You may follow the links here and here to access those alerts where you can bookmark them in order to remain up to date with any new information, ETAs, or resolutions. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

I do apologize for any inconvenience caused in the meantime.

Williejeff

Starting 6/1, Quicken is freezing for me when trying to do One Step Update (OSU). I tried to add a new brokerage account for Schwab, and then the problem started. As with others, I have read through the many different discussions on this subject and see others are having the same issue. When Quicken works, it is fantastic. I have been using it since 1994. Regarding this new freeze problem, I have tried a variety of fixes recommended in this and other discussions, including 'validate,' 'super validate,' limiting updates to only one account, not including investments, and more. I see others have tried the same. I tried waiting extended periods of up to 45 minutes to see if it worked itself through. Nothing has worked. Every time I start OSU it freezes. I even called for support... and while the Quicken staff (working in Latin America) was really nice, she said that the problem was my laptop and recommended I contact Microsoft for professional help. I tried turning off my anti-virus support, my firewall, and VPN.... nothing seems to work. Meanwhile, I see that Quicken staff set up an alert notice that they are working on it as of yesterday (6/5)...noting that they are aware of the problem, but have no solutions. When Quicken works, it is great! When it doesn't, is so frustrating. Interesting, my membership renewed 6/1... don't know if that is part of my problem? Arrrrr

Kiryl

Please check out this thread. Looks like it got broken for multiple people around the same time - end of May
https://community.quicken.com/discussion/7935642/quicken-hangs-greyed-out-on-one-step-update-for-any-express-web-connect-account

UKR

1) Are you Syncing to Mobile/Web?
AND
2) do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

The Sync process has been suspected of a number of weird happenings with Quicken.
Could your problem be caused by Sync?

If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

How to reset Sync to Cloud

Log out of your mobile app, then do this on your desktop / laptop:
Go to Edit / Preferences /Mobile and Web
Click the "Reset your cloud data" link and follow the instructions until it is complete.
Sync your desktop file to the cloud
Now log back into your mobile app

How to turn off Sync to Cloud for the current data file

Go to Edit / Preferences / Mobile and Web
Change the Sync radio button and set it to OFF

UKR

https://community.quicken.com/discussion/comment/20367221#Comment_20367221

Does MS OneDrive or Dropbox or any other cloud backup software access your current Quicken data file while Quicken is active? This has been reported to cause problems.
If so, reconfigure OneDrive to NOT access your data file or move your Quicken data file to a folder which is outside the range of OneDrive - controlled folders. Also configure Quicken Backup Preferences to create a backup every [1] time you close Quicken and direct the backup file to a OneDrive - controlled folder.

TrekeyDoc

Thanks, However, Quicken still freezes after update and with one step update. Can update individually. Freezing also with stock calculations. Almost 1.5 hours on the phone with them and no improvement.

TrekeyDoc

Tried all the above. Just installed 50.14! Supposed to stop freezing. NOT

Alex107

Its very frustrating. Similar issue. Done a number re-installs. It seems to be issue with syncing to the cloud. Still staying with 50.16, but when its crashing on the start, using manual mondo update to 50.16. It does reset to R1 first and clears much better then just re-install. But doing this every other day is annoying. When updated and synced to cloud file, its working solid. I even tried to replace cloud file, then resync takes a long time to upload local file to cloud…. worked for a week, but this Sunday started crashing again. I'm sure they know about this issue, but I wonder that I do not see other posts, beside yours. Is this effects not everyone?

Vickie

I'm not sure I'm experiencing the same thing as you are. When I open Quicken and it tries to open my data file (automatically), the program hangs. The title bar and menu bar disappear. I have no options other than to force Windows to close the program. No errors, just never ending circle cursor.

If I rename my data file and open Quicken it works as expected. I can create a new blank file and open/close it with no issues.

If I again try to open my own data file, it hangs every time. I have validated the file (no issues found) and also Super Validated it. It still will not open. I also tried several backups and they don't work either. It restores the backup successfully but when opening, it hangs.

I contacted support and they had me uninstall and reinstall (I had already done that twice as well as try another PC with the same results). The end of the call was 'your computer is slow and your file is damaged - nothing else we can do'. So I'm left to keep trying older and older backups until I might find one that works.

My last backup is from 6/22 so that's the last time I used Quicken.

Is this what you are experiencing and should I try to get to a different version?

mshiggins

https://community.quicken.com/discussion/comment/20373808#Comment_20373808

@Vickie is the size of your file growing and growing while Quicken is hanging? If so, try setting your computer back to a date earlier than when the issue started, then check if the file will open.

If the file size is growing and growing while Quicken hangs and setting the computer date back to an earlier date enables you to open the file, you have a condition called runaway reminder. A runaway reminder will spawn hundreds or sometimes thousands of transactions. You'll want to identify and delete the bad reminder and delete all the transactions that were spawned. Then you can set the computer date back to the current date.

TrekeyDoc

Just noticed that if I try to add a stock dividend it will Quicken will freeze if I use any date other than today's date!

Vickie

@mshiggins I'm not sure what you mean by file size growing. Do you mean if I look at the file in File Explorer, the filesize will change as Quicken is trying to open the file? If so, no, I don't think that is happening.

However, I will try the trick of setting the computer date back to when my file last worked successfully. I've also considered disconnecting from the network so there is no internet access to avoid any issues with syncing data.

Bernie M

When I found this thread a little while ago I followed the advice to sign out of Quicken mobile and then to Reset Cloud. Quicken started to resync the cloud data. Got through updating accounts, tags and some other stuff. Now it is downloading Transactions and has frozen again.

Alex107

I have a similar issue as Vickie today and that's new. My guess, Sunday 7/16 Quicken developers tried to work on the issue. Its definitely problem with connecting to cloud file. I'm using the Quicken daily and last week (whole 7 days) worked fine, till Sunday. When try to close Quicken, its was closing faster then usual and with not trying to sync (no message). Monday it changed, it get resync to cloud message and started fine. Its not for long. Today, as Vickie said, it get freeze before asking Vault Password, just hanged…. the only way to get it to start - ran QW27.1.50.16MPatch, its resetting Quicken file to the ground version (R1), then installs version R50.16 and then it works fine (for one day). Manual syncing are going easy, all reports are working and validation rans without issues.

Bernie M

https://community.quicken.com/discussion/comment/20373821#Comment_20373821

Whoa! A new, related problem just occurred. After Resetting Cloud Data and having that process hang (as mentioned above), I've restarted Quicken and had it only update Financial Institutions. One Step Update reports that it completed all four institutions - and now it is hung with that One Step Update Progress window still open and the header saying Not Responding.

Vickie

I got a little further with setting my computer's date back to when Quicken last worked. My file actually opened but now is hung again…

I closed Quicken (forced closed by Windows) and opened the file again and it works!!

Checking my reminders before setting my date forward again.

Vickie

My success is short-lived….

If I have my system date set the same as the last time I used the file, then I can open it. I turned off online syncing and OSU.

I'm not able to get to the Bill & Income Reminders section to see what is there. I get the dump file error that is in another thread.

If I set my system date forward at all, then the file will not open.

So, I'm suspecting the runaway reminder that was mentioned above but am unable to get to the reminders…

Vickie

FIXED!!!

With the PC's date set back to when the file last worked (6/22). I did a number of things but I think the final fix was this:

Using the new dashboard, I was able to skip all the bill reminders that were in the past (yes, I was behind on them). After clearing them all, then the blue dot went away next to the Bills & Income item. (I posted earlier that I was not able to directly open the Bills and Income module as it threw the dump file error - but the Dashboard tile that shows upcoming bills was the saving grace).

I then closed Quicken and set the date to today and my file is usable again.

So, I think the issue was an old bill reminder (or many) from May that was causing the file to hang.

Hope this helps someone else!

Bernie M

Bypass for my problem, maybe for others. I went to Preferences > Mobile & Web and turned Sync off. Quicken now runs again as expected.

I hadn't used Quicken mobile for the last few years because of some previous problem. I turned Sync on a few weeks ago and to try the mobile app again and it worked. Until this week. I'll get along with Sync off.

TrekeyDoc

I have tried all the above and Quicken still freezing. This is getting real old, fast.

Vickie

is there another post or official instructions for how to get to a certain version? All the installations I’ve done this week automatically install the latest version and I don’t see a way to stop it. I know I can download the mondo patch versions but how do I apply them?

[Deleted User]

There is a simple thing you can try if Quicken freezes (especially during an OSU):

Do a "Ctrl-Alt-Del" to go into "Task Manager" but don't end Quicken. Instead, just click on "Quicken" and wait for a bit.

Sometimes by doing this it "wakes up" Quicken to get going again.

Quicken has frozen up on me during a One Step Update (OSU) more than once, and this fixed it every time.

Q97

@Vickie Previous Quicken versions are available here

https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has

Alex107

I had similar issue for awhile, since mid June (R50.14). But when I stopped sync to the cloud (disabled mobile & web) it stopped crashing on opening the file. BTW its not completely stopping sync to Quicken cloud, it disabled use it on web. Also, its interesting, while I had sync option, it give the option to see what my files reside on Quicken cloud and noticed 3 files were there. So, the default file was from 2017. So, I deleted files, except one I use. So, far for a week its stable, after a month of Quicken freezing on updates, crashing, uncounted re-installing.

Alex107

My guess, Quicken get tight up security. I use to ran Quicken on 3 systems parallel. One primary (PC), backup (laptop-1) and DR (laptop-2). I worked all my life in Datacenters, so I used customer's applications model for production systems. Anyway, once a week I restore backed up file from my primary PC to laptops. I did not do it for a month while Quicken was crashing, but tried to do yesturday… and that's spells troubles. As soon as I restored file on backup laptop, it synced to cloud and guess what - it tired up everything to that laptop. I got back to my primary system and update was not working correctly and the line "updating your data" was missing… so, I had to restore file on primary PC and then logout/login to Quicken (btw - that is very helpful procedure - "sign in as different user" under Edit-Preferences-Quicken ID and Cloud Accounts - sign-out/sign in would replace Quicken cloud file). I had to re-authorize accounts in Quicken for updates to download transactions. Now I'm running Quicken just on one system to avoid this security issue. So, Quicken tired up my PC's network's MAC address to the cloud file…

Alex107

whodiini - after 1st action and you had 51.10 gets open it would be critical to sign out/sign in preferences - that's the only option to replace cloud working file. Its sticky and after upgrade it saw mismatch between your local and cloud file, so it hangs on update and to stop it usually corrupting local file. You doing right trying to get your file up-to-date, so keep trying. To fall behind on updates is not that good idea. Also, I had this when after sync it mess up some accounts (removes all transactions). The whole idea to get your local file matched with cloud file correctly, then it will work. Also, not sure which institution you use for update, would be good idea to minimize to min accounts where transactions are current…

TrekeyDoc

After over an hour and half on the telephone with Quicken and another 2- 3 hours following the suggestions above Quicken is still freezing. Guess they have another couple of months to fix this before my renewal comes due. This is not fun.

RIW

Just adding my comment to those who have already commented.

Running Windows 11. All updates are installed.

Running current version of Quicken Deluxe.

Quicken freezes during One step update. When I click on the X to close the update window, the screen behind the open window turns black, Quicken crashes, and error message is created and sent to Microsoft.

unknown

This content has been removed.

RIW

Thanks Lad for your comment; at least now I'm confident the current issue is not caused by my data file, but is a Quicken and/or Microsoft issue.