CLR check marks missing after upgrade for Mac quicken 7.1.1
Hi, I have a client that did upgrade to 7.1.1 on a mac and lost all of their checkmarks from the last 6 months for the CLR column for one of his accounts, but not the other. I tried to restore from time machine and from a longer dated local back up, but the CLR checkboxes remain unchecked. Ive read this kind of thing can happen from time to time and sometimes is not resolvable. But as this is a business client of mine, I would really like to resolve this if possible. Is there anything else I can try that im missing ?
Thank you
Answers
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Have you checked the Reconciled History to see if Quicken retained any of the information (if it applies)?
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(Canadian user since '92, STILL using QM2007)
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Restoring to a backup file should restore things the way they were previously. Unless… the problem is coming from the Quicken Cloud account associated with this data file, which is overwriting the local data. Is Sync turned on? If so, I would turn if off, then Reset the Cloud file (which deletes whatever data is stored online), then restore from a backup, make sure Sync is still off, and see if the problem persists.
And I agree with the suggestion above to check Reconciliation History. It should show at lot of transactions have changed, and lead you to restore them to their previosly-reconciled state.
Quicken Mac Subscription • Quicken user since 19930
