windows freeze, known problem, Ticket #10313865
When I try to upload the sanitized file under the "report a problem" feature, I am told that the file is too big. Please advise.
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Hello @JustKeepOnTruckin,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
I look forward to your response.
-Quicken Jasmine
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Quicken has put in a fix for the known problem, and I no longer need to upload anything. Thanks for the follow-up.
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Hello @JustKeepOnTruckin,
Thank you for coming back to update us.
Please do not hesitate to reach out with any further questions or concerns.
-Quicken Jasmine
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