windows freeze, known problem, Ticket #10313865

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When I try to upload the sanitized file under the "report a problem" feature, I am told that the file is too big. Please advise.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @JustKeepOnTruckin,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • JustKeepOnTruckin
    JustKeepOnTruckin Member ✭✭✭
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    Quicken has put in a fix for the known problem, and I no longer need to upload anything. Thanks for the follow-up.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @JustKeepOnTruckin,

    Thank you for coming back to update us.

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

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This discussion has been closed.