CC-502 Error on multiple accounts ****UPDATE CC-501 error now

kpardon

Diamond Valley Federal Credit Union will not update in Quicken after Quicken itself updated today. I'm having this issue with multiple accounts. I uninstalled and reinstalled Quicken with no prevail.

Does anyone know when the issue will be resolved.

Quicken Anja

Hello @kpardon,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

To be clear; are you receiving this error for multiple different financial institutions?

If so, then to start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password
   

Once that is done, see if the issue still continues to persist.

I hope this helps!

kpardon

I did that and I also uninstalled/reinstalled Quicken. I also deleted Quicken from registry before I reinstalled Quicken.

kpardon

Now I'm getting the CC-501 error after deactivated Diamond Valley Federal Credit Union and tried to reactivate.

Quicken Anja

Thank you for following up and providing the updated error code.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

We apologize for any inconvenience! Thank you.

Please, click here to review Quicken Support's hours of operation.