Having trouble logging in Quicken Online (Mac user)

tammynelson1980
tammynelson1980 Quicken Mac Subscription Member
edited July 2023 in Signing In, Passwords, and Activation (Mac)

I have an old quicken account I don't use anymore under my email address. We have a new online quicken account under my husband. I can log into the account but then it directs me to my old account and wants me to sign up for it again. How do I get signed in and continue with the new quicken account?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tammynelson1980,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please provide a screenshot of the prompt that directs you to sign up with your old account? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Be sure to also redact any sensitive and personal information.

    Thank you!

    -Quicken Anja
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