reminder won't clear automatically

rondesgr

I have several reminders set up in my calendar. Usually when I click on a day in the calendar and then 'enter' for a particular reminder, it gets entered into its associated account and then the reminder removes itself from the calendar. Lately, only my paycheck reminder doesn't do this. I have it entered into the expected account, but then the calendar shows both the entry and the reminder on that day in question. I have to manually click [ignore] to have the reminder removed from the calendar. What did you break this time, Quicken, with your updates and how do I get this one group of reminders (income) to behave as the rest?

Quicken Jasmine

Hello @rondesgr,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

rondesgr

I had applied your solution for my previous problem of uncategorized items. Today I entered my paycheck and still have the reminder showing along with the actual transaction that I had entered using the reminder. I then went through the steps again including super validate. When I clicked on the reminder and then [enter], another copy of the transaction showed up, but the reminder remained in place and needed to be manually deleted.

What's next?

Version r50.16, build 27.1.50.16

Quicken Kristina

Thank you for your reply,

Since Validate/Super Validate did not correct the issue, the next step would be to restore a backup from before the issue started, if possible, and see if the issue persists in the newly restored file.

Thank you.

rondesgr

I backup every time I use Quicken which is at least once per week. I learned this lesson over the years of using Quicken - every update has become not "what new feature will I get", but "what issue am I going to have to deal with." The reminder issue started around April of this year. I had HOPED it was an temporary anomaly since Quicken had this same issue a few years ago and fixed it a few releases later.

So unfortunately, I can't easily restore from a backup. If you don't have a fix, then your software engineers need to add this to their bug list, please.

Quicken Kristina

Thank you for your response,

If you believe this is a bug, I would recommend reaching out to Quicken Support directly for further assistance as they are able to escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

rondesgr

Hello Kristina, I don't know if this is a bug or not. I have to rely on your support expertise. Is there anything else I need to try to correct this issue? Thanks.

Quicken Kristina

Thank you for your reply,

One other thing you can try before reaching out to support is making a copy of your file. This process will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.
If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!