Has anyone seen an issue with Home - Dashboard after upgrade to 50.09?

rickpwilson
rickpwilson Member ✭✭✭
edited July 2023 in All Things Canadian (Windows)

After updating to Canadian version 50.09 the Dashboard screen comes up blank. Selecting the gear icon and Customize Dashboard also comes up blank. Selecting Reset to Default has no effect. Setting the Default Dashboard to Off or On has no effect.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rickpwilson,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • rickpwilson
    rickpwilson Member ✭✭✭
    image.png

    Anja requested a screen shot of the problem, as you can see selecting Home - Dashboard results in a blank screen

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for your response!

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.


    I hope this helps!

    -Quicken Anja
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  • rickpwilson
    rickpwilson Member ✭✭✭

    The Validate did not work I tried that a couple times earlier today BUT the Super Validate did work. The Default Tiles are now displayed. Thank-you for your assistance.

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome and thanks for the update! Glad to hear that worked for you. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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