Still unable to download from Woodforest

System

This discussion was created from comments split from: Woodforest Bank.

Margaret Goad

It is now July 2 and I am still not able to download from Woodforest through Quicken. Woodforest tells me they have to problem so Quicken - lets get the ball moving here. I have no other accounts with this issue.

I have used Quicken for many years and at this point I am considering looking elsewhere. Please fix it.

Quicken Jasmine

Hello @Margaret Goad,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Woodforest? You can see the connection method by navigating to Tools > Account List. Do you receive any error codes or messages? What exactly occurs when attempting to download transactions? How long has this issue been occurring?

I look forward to your response.

berkashire

when activating One Step Update, I receive the following unhelpful message:

Sorry. We encountered an error. (It's not your fault).

No error code provided. Like other Woodforest customers, transaction download worked fine until about May this year.

Quicken Kristina

Hello @berkashire,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When I check on the server side, it shows a couple different error codes: CC-509 and CC-506. Are you able to log into Woodforest's website directly? Have you changed your password with them recently? Have you received any prompts telling you to update your password?

Thank you.