Cannot Add Discover Bank To One Step Update

Question

Hello, My concern is with adding a new account to my Quicken. First, all internet, personal computer, quicken and bank site are all functioning good and up to date.

I am trying to add Discover Bank (www.discoverybank.com) via the quicken bank hosted sign in tabs as per quicken. When I attempt to sign in by clicking the sign in tab on quicken I continue to get a message “Sign in to Discovery Bank failed”.  The is the first time I have tried to add a new account using this quicken feature.  What is wrong and why will it not let me verify my institution and connect?

All my other account update fine with no issues. I have verified and can log into my institution, Discovery Bank online.  I am running the most current version of Quicken Home, Business and Rental, Version R50.16. Build 27.1.50.16. My account is active and paid.  My computer is also currently up to date with no issues.  My internet connection is good.

Please help and provide guided assistance. Thank You, Scott.

Scott Wood. [Personal email address removed for your protection]

Scott5 · Answer

Thx for your response and I hope this issue is resolved soon.

Quicken Anja · Answer

Hello @Scott5,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Scott5 · Answer

I also turned off all firewall protection and still get the same screen looping. This did not resolve the issue.