"This payment cannot be made because there is a payment already scheduled at the biller web site"

Alan6

Version: R50.16

Build: 27.1.50.16

Windows 10 Home

Issue Started with Last Month's Payments (May/June)

Biller: American Express

Bills & Income:

• I have two credit card accounts I'm attempting to pay using Quick Pay

Quicken Jasmine

Hello @Alan6,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

chmercer5485

I am getting the same message when trying to pay my American Express bill using Quick Pay. I don't see any scheduled upcoming payments in my check register.

My bill is due soon and I don't want to be late.

Thanks you for your help.

UKR

Please consider:

chmercer5485

Thanks for the tip, but is there no way to resolve the message "this payment cannot be made because there is a payment already scheduled at the biller website" ? Is there a way to check the biller website to see what is already scheduled? I cannot find any record that the payment was ever scheduled.

Quicken Jasmine

Hello @chmercer5485,

Thank you for joining this thread, though I do apologize that you are also experiencing this issue.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Let us know how it goes! 

Alan6

Resolved,

Quicken Jasmine

Hello @Alan6,

Thank you for coming back to update us.

I am happy to hear that we were able to reach a resolution!

Please do not hesitate to reach out with any further questions or concerns.