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One-Step Update triggers Spectrum Activation Dialog

Mandamus

Since yesterday, when my mother tries one-step update, quicken triggers a dialog box for her ISP to install new equipment. If she tries to close the dialog, it pops up again a few times before going to the vault password box. Entering my password results in a dialog "Quicken's online service is unavailable at this time."

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Quicken Jasmine

Hello @Mandamus,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message and the dialog box that you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

Mandamus

screenshots attached

Ps56k2

guessing the internet works fine for all other software programs ?
How would this message even pop up if not connected yet with the unpacked hardware - just wondering how and where this is being generated … weird

Mandamus

Internet works for other programs.