One-Step Update triggers Spectrum Activation Dialog

Mandamus
Mandamus Quicken Windows Subscription Member
edited September 2023 in Download, Add/Update Accounts (Windows)

Since yesterday, when my mother tries one-step update, quicken triggers a dialog box for her ISP to install new equipment. If she tries to close the dialog, it pops up again a few times before going to the vault password box. Entering my password results in a dialog "Quicken's online service is unavailable at this time."

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Mandamus,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message and the dialog box that you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • Mandamus
    Mandamus Quicken Windows Subscription Member
    screenshot1.jpg screenshot2.jpg

    screenshots attached

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    guessing the internet works fine for all other software programs ?
    How would this message even pop up if not connected yet with the unpacked hardware - just wondering how and where this is being generated … weird

  • Mandamus
    Mandamus Quicken Windows Subscription Member

    Internet works for other programs.

This discussion has been closed.

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