GM Financial Stopped Working - again

jkasanic Member ✭✭

Similar issue to this except the error code is now CC-509. Changing my password has no affect.

I should also note that Online is no longer showing up in the edit account menu:

Since reset wasn't available, I removed online function from this account to try and fix the issue. The only possibility now is to add a new account thru GM Financial but it doesn't work either (same CC-509 error).


  • Quicken Jasmine

    Hello @jkasanic,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    A CC-509 error usually occurs when your financial institution requires you to change your password. Some financial institutions require their users to change their passwords after a certain number of days or require a password change when inappropriate activity is suspected.

    You may follow this link to access a FAQ that provides more information as well as troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jkasanic
    jkasanic Member ✭✭

    Adding it as a new account and linking to existing finally worked. There was a 2 factor authentication required as well (as some have noted in other threads). Seems you have to do it every time you do an update…not very convenient to say the least.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
    (Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018 and newer
    you should be able to deactivate an online-connected loan account and regain full control over your transaction register. And you should also review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

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