As a brand new user it is highly frustrating to see that there are ongoing issues syncing data with a major financial institution that span MONTHS of time. What is the timetable for resolving this issue? Is there a team working on it daily? What good is financial software if it can't pull info for months at a time? Can we get bill credits for each month that the software is not working correctly? Now that Quicken runs under a SaaS model you should not be expecting users to pay full price monthly for a broken product.