First Hawaiian Bank connection after bank updated website (Q Mobile)
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Hi. Since FHB updated their website and Quicken Connection, I can't get a connection to the iOS mobile app. Connection with the Mac desktop app is fine. Does anyone else have this issue. Is there a fix?
Comments
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Hello @KuniaKid,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
First, please save a backup prior to performing any troubleshooting steps (just in case).
Then, I suggest that you please try to reset the cloud by following the instructions below. Doing so does not affect your data file nor other Cloud Accounts (if applicable).
- Sign out of your Quicken Mobile app
- Navigate to the Quicken dropdown menu
- Preferences...
- Mobile, Web & Alerts
- Use the toggle button on the left to turn Sync OFF
- Click Disable Sync
- Navigate to Connected Services
- Click Reset (click Reset again on the pop-up box)
- Once the Reset completes, navigate back to Mobile, Web & Alerts
- Use the toggle button on the left to turn Sync ON
- Click Enable Sync
Once that is done, go back to Mobile, Web & Alerts > Accounts to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.
I hope this helps!
-Quicken Anja
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