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PayPal Credit, Mastercard and Crypto (Synchrony)--No connection to server

erwiest

No downloads via OneStepUpdate on my PayPal Mastercard account (administrered by Synchrony Bank) since August 6. When I attempt reset (per the Quicken troubleshooting dialog box), I get this message:

"[W]e are unable to connect to the Quicken servers at this time," with a direction not to bother PayPal/Synchrony on this issue.

Telephone support advised me Monday there is no ETA for a fix on this nearly month-long issue. I understand that PayPal and its affiliates have never played well with Quicken, but what's going on—particularly as users are now locked into annual subscriptions with this product. What are we getting for our money?

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Quicken Jasmine

Hello @erwiest,

Thank you for reaching out to the Quicken Community.

We do currently have an ongoing active alert regarding various banking errors with PayPal Credit, Mastercard, and Crypto. This could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

We apologize for any inconvenience caused in the meantime.

erwiest

Users may note there has been no update to the linked alert for 70 days!

erwiest

Believe it or not, I was able to reset these accounts today! But why did it take Quicken so long to resolve the problem (for now)!