American Express - Cannot connect

jdmtx

For some reason I cannot download transactions for my AMEX credit card. When I try to reactivate the account the Quicken system times out and I get a message that says, "Quicken is having trouble connecting to American Express - Banking." This has been going on for several days. Any ideas?

Thanks

Quicken Jasmine

Hello @jdmtx,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

Gcrandall

I have the same error

I have received this error for about 1 month. I deactivated the connection and try to reactivate but it does not connect. I have authorized quicken to have access on the AMEX website and it is still actively authorized.