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calstrs cc-501

mattys

California State Teachers Retirement (www.calstrs.com), brand new account that was recently set up. The account is accessible by logging into the calstrs website with my credentials. There is no token authentication, or any other requirement to login.

Trying to set up the account in quicken. On the Add Account page, add my credentials and get the following error, which has been happening for a few days:

CC-501: We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time. Do not contact California State Teachers Retirement for assistance, they cannot fix this problem.

Please try again in a few hours. Thank you for your patience!

My info:

Windows 11
Quicken Deluxe version: R51.12, build 27.1.51.12

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Quicken Anja

Hello @mattys,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, please review this support article regarding error CC-501.

As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

Please, click here to review Quicken Support's hours of operation.