Cannot Add Kohl's account to Quicken

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I keep getting an error that it's not my fault but Quicken cannot add the Kohl's account. Try again later or enter manual transactions. It's been about a week

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  • HJR
    HJR Member ✭✭✭
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    I'm having the same issue 😒

  • Manolis
    Manolis Member ✭✭
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    I am having the same problem!

  • Quicken Jasmine
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    Hello @tabloidtrisha, @HJR, and @Manolis,

    Thank you for reaching out to the Quicken Community with this issue.

    After further review of the internal errors within your accounts, I can see that you are all receiving an FDP-105. We do currently have an ongoing active alert regarding various banking errors with Kohl's Credit Card accounts. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

    We apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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  • Rick4
    Rick4 Member ✭✭✭
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    Are you sure that Quicken is actually working this problem? The Kohl's CC has worked for many years and I've never seen such an error go unresolved for more than a week or two. I finally was able to contact an IT person at Kohl's who related that they are having a hard time getting Quicken cooperation in fixing this. This 'we're working on it' does not give me a warm feeling. Can we at least get some detail on what, exactly, the problem is? Is it new server hardware at Kohl's? Is it inability to get Kohl's support?

  • tabloidtrisha
    tabloidtrisha Member ✭✭
    edited September 2023
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    Thanks. [Removed - Sarcasm]

  • Rick4
    Rick4 Member ✭✭✭
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    Sorry. I didn't mean to upset you.

  • tabloidtrisha
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    You didn't upset me at all. Lack of support from Quicken, their inability to live up to the promise they made that fixing problems would be fast with a subscription model is what disappoints me. It is unacceptable that a simple accounting program downloads interest charges and applies them as payments

  • Ryan Springer
    Ryan Springer Member ✭✭
    edited September 2023
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    I am also unable to get my Kohl's credit card to connect with Quicken and it's super frustrating. (Discover, either). [Removed - Rant] I'm wondering if Kohl's isn't working because Quicken is trying to connect to kohls.com rather than credit.kohls.com? I have no idea, but I really wish Quicken would get it fixed. Been going on far too long.

  • Rick4
    Rick4 Member ✭✭✭
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    I agree with you on the Kohl's issue since NOBODY appears to be able to download transactions from the Kohl's server. Your Discover card is a different matter. In the past when I found previously-functional downloads no longer worked, I'd try to 'Reset' the account. Most times this does the trick. But if it doesn't, then I'd try deinstalling the online account and then reinstalling it. That works in many cases. But with this Kohl's account it did not. In fact it made matters worse since I lost my Kohl's login credentials when that failed. Bottom line, I think your Discover download issue might be solved by a simple account reset. Good luck!

  • ChrisS1168
    ChrisS1168 Member ✭✭
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    @Quicken Support  - Please provide an update on the Kohl's Issue, It has been over 2 months, and no resolution, this is very frustrating and makes me question Quicken customer support for all your products.

  • Quicken Anja
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    Hello @ChrisS1168,

    Thank you for taking the time to visit the Community and adding to this discussion.

    Please refer to the Community Alert previously linked in the this thread by @Quicken Jasmine for any and all available updates and information as it will be provided within the Alert as they become available. We do not have any further information available beyond what has already been or will be posted in the Alert.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • Rick4
    Rick4 Member ✭✭✭
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    Have you at least asked Quicken management where they are in the resolution process and/or what is holding up progress for these many weeks? Accepting the answer 'No update or estimated time of restoral' should not be acceptable to you either. If you don't want to do that, give me a number of someone at Quicken management and I'll call them.

  • Ryan Springer
    Ryan Springer Member ✭✭
    edited September 2023
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    @Quicken Anja at that link provided by @Quicken Jasmine there is no way for users to include any additional information, so I will provide it here. I messaged with Kohl's account support and they, too, were of no help. All they could tell me is, "it's down for all Kohl's CC customers." When I asked if there was any kind of estimated timeline for when it would be fixed, they couldn't provide any information. So, between Quicken's lack of urgency and concern to fix the matter, and Kohl's lackadasical attitude about it, I give up. As of 9/12/23, this issue is now at least 47 days old.

  • phonedoc1
    phonedoc1 Member ✭✭✭
    edited September 2023
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    This error has been going on for several weeks. If you look at the website that Quicken is pointing to when attempting to set up online download, it is www.kohls.com. That is NOT the correct web site - it should be credit.kohls.com The kohls.com is the online store for purchases NOT the credit card site. [Removed - Speculation] Tried to interact with Kohl's directly and basically got the "not my job" canned answer. [Removed - Rant]

  • Ryan Springer
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    @phonedoc1 you are exactly right! This is what I mentioned too, glad you added the extra info and screen shot. This seems like such an easy fix! Just point to the right website, Quicken!!! Has this really been ongoing for nearly two months all because of what appears to be this simple easy to fix error? That's crazy! @Quicken Anja @Quicken Jasmine: What say you?

  • Quicken Anja
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    Hello @phonedoc1 & @Ryan Springer,

    If the URL has changed or is incorrect, then it will require the financial institution to submit a request to have it changed within Quicken. For more detailed information regarding this topic, please take a moment to review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

    Thank you!

    -Quicken Anja
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  • Ryan Springer
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    @Quicken Anja Could you (Quicken) please work with Kohl's to get them to do this?

  • phonedoc1
    phonedoc1 Member ✭✭✭
    edited September 2023
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    @Quicken Anja

    CC: @Ryan Springer

    Anna - why should Kohl’s have to reach out to Quicken [Removed - Speculation]? The online download for Kohl’s Credit has always been credit.kohls.com. [Removed - Speculation/Rant/Disruptive]

  • phonedoc1
    phonedoc1 Member ✭✭✭
    edited September 2023
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    @Quicken Anja

    [Removed - Speculation/Violation of Community Guidelines]

This discussion has been closed.