SYNC error

harv2002

Starting about 1 week back I started getting the following error message during sysnc:

The desktop transaction in "" on "06/03/2021" for $0.00 was not synced.

Parameter accountid must be specified form this request.

I did do a reset of the mobile cloud data, also logged out and back in of mobile Quicken.

Also all of my banking account opened in July 2022.

Quicken Anja

Hello @harv2002,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

To clarify; are you receiving this error in the Quicken Mobile app, or in the Desktop program?

Thank you!

harv2002

Desktop version

Quicken Anja

Thank you for following up.

I suggest resetting your cloud data again from your Quicken desktop program by following the exact instructions below (it is important not to skip any steps). However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. On your desktop program go to Edit
2. Preferences...
3. Mobile & Web
   
4. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
5. Wait for the sync reset to finish
6. Navigate to the Mobile & Web dropdown menu 
7. Select Cloud Sync to resync your data and to make sure no errors occur
8. Wait for it to finish syncing 

Once that is done, see if the issue still persists.

Let me know how it goes!