what's going on with One Step Update (edit)
Two days and the issue continues: cannot connect to Barclays, Citi, and Schwab. When I try to correct it, the system gives be blank pages in the login subroutine.
Answers
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Hello @drapehead,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Did this issue start 2 days ago? Did all three financial institutions stop connecting at the same time? Are you getting any error messages or codes when you try to update?
Thank you.
Quicken Kristina
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Sorry to hear you are having this problem, but glad that I am not the only one. Having problems with Schwab update since 9/15. I have followed the instructions to reconnect to my Schwab account at least 5 times. Schwab says it worked but Quicken still gives me an error when trying to update the accounts. Trying to deactivate or even delete the account results in nothing happening at all or the "circle of death" which can only be stopped by using the task manager to close the app. Sometimes Quicken says that it cannot connect to Quicken servers. Sometimes I get CC-800 error. Sometimes the error is CC-501. So far, Citibank and Chase seem to be ok.
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Please read and follow instructions: https://www.quicken.com/support/blankwhite-registration-screen
please call Quicken Support on the phone during posted hours of operation
This problem may need further escalation by Support.0
