New York 529 College Savings - failure to connect (edit)

jbham

I set up aggregator account ID and password with NY Saves 529 on 9/17/23. I have been unable to connect over several days and repeatedly get this error message

"We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time…. Please try again in a few hours."

Is there a solution?

Quicken Jasmine

Hello @jbham,

Thank you for reaching out to the Quicken Community, though I apologize that you are receiving this error.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

Ps56k2

what is the exact name used to setup the Quicken Account ?
as we see nothing called …. "NY SAVES 529" -

jbham

Here are the screen shots

jswiener

I am having the same problem. What is an "aggregator" user name?

jswiener

I had an aggregator user name and password. But even when I enter these, I get the same cc-501 error message

Ps56k2

Tnx - we have updated the topic title with the actual Quicken account name

here is the entry - and it only supports the online One Step Update - so no manual downloading as a backup -
history of Quicken issues -
https://community.quicken.com/search?domain=all_content&query=new%20york%20529&sort=-dateInserted&scope=site&source=community

69017 69017 69017 New York 529 College Savings
https://www.nysaves.org/nytpl/auth/ll.cs NA
https://www.nysaves.org/nytpl/aggregator/sessionCreate/viewCollectAggrCredentials.cs ACTIVE
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

jbham

still not connecting. I have aggregator name and password