Synchrony Bank

Drew Biondo
Drew Biondo Member ✭✭

Have not been able to connect for the past 48 hours.


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Drew Biondo,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Could you please elaborate and provide further details as to what exactly is occurring? Are you receiving any specific error code(s) and/or message(s) that you can provide us with here, please?

    Thank you!

    -Quicken Anja
  • ggmauney
    ggmauney Member

    I started having the problem on Thursday, 9/21. The error code is CC-502. After trying to resolve it myself with recommendations from the faq sheet, I called Quicken technical support. This just made it worse. The faq sheet said not to deactivate online service, which is exactly what the second technical support rep had me do. Both reps were extremely difficult to understand and not at all knowledgeable. One of them asked me to enter my banking log in information while I was sharing my screen with him! I realize the problem is with the bank, but my call was simply to alert Quicken of the issue. Both reps I spoke with said there was nothing they could do.

  • Hello @ggmauney,

    Thank you for providing more information.

    We do currently have an active alert regarding CC-502 errors with Synchrony Bank Savings. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

    We do apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine
This discussion has been closed.